A discussion with John Lewis & Partners

The retail industry is evolving at a rapid pace as retailers and quick service restaurants invest in IT to deliver seamless, reliable and safe experiences. This change creates an urgent need to improve operational efficiencies, enhance security, increase the speed of innovation and gain business insights across siloed digital technologies. Retailers are finding success in following their customers, following the data and by making the right pivots with agility.

John Lewis & Partners knows what it takes to deliver on the customer experience every time across two of Britain's best-loved retail brands - John Lewis and Waitrose. John Lewis & Partners is a true omnichannel retailer with 400+ store locations, online grocery services and specialist online shops. Having a unified, real-time view of their eCommerce environments has never been more important to prevent outages, decrease downtime of the site and to protect revenues in every channel.

Tune in to our on demand recording and hear from John Lewis & Partners and Splunk experts on the latest industry trends, common omnichannel operations challenges and advice on implementing proactive monitoring & predictive analytics.

A few additional topics will include:

  • Real-life omnichannel operations success stories
  • Getting started with the most common digital retail use cases
  • Providing service intelligence for order management, payments and more
  • Leveraging machine learning to forecast and predict the future

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Our Speakers

Graham Bye

Monitoring Dev Lead, John Lewis & Partners

Mark Woods

Chief Technical Advisor - EMEA, Splunk

Derek Dykens

Global Retail Industry Strategist, Splunk