The pandemic has organizations ruthlessly prioritizing digital customer experiences and business-critical services. However monitoring and performance management remain a challenge in service delivery and assurance. Without sufficient communication and alignment between IT & Business, service performance is at risk and end user experience is impacted.

Join this session by analyst firm IDC to learn best practices for developing a monitoring strategy aligned to business KPIs to protect digital service performance and availability.

Speaker:

  • Stephen Elliot, Program VP, Management Software and DevOps at IDC

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Our Speaker

Stephen Elliot

Stephen Elliot

Program VP, Management Software and DevOps at IDC