How Observability Enhances Customer Experience

When customers have a bad experience, we tend to see some angry tweets begin to surface. With the many options available to customers, it has never been more important for organizations to provide the best possible experience to their customers. In this webinar, we will discuss how observability is the key to helping IT and DevOps teams become more proactive in finding the precise cause of application problems all in one place without getting buried under mountains of data. See firsthand how you can gain insights such as cause of checkout failures, end-to-end application performance, and the overall customer experience.

During this session we will discuss:

How observability tools can easily help you visualize latency and errors from the frontend through backend services, reducing your MTTR.
How to benchmark and improve your end-user experience on web browsers, devices, OS, ISPs, and across different geographic locations.
How to operationalize your performance strategy by integrating performance testing earlier in the development life cycle to proactively resolve UX and performance issues in QA, staging, and UAT before they impact users.
How to visualize and perform root cause analysis on performance issues faster, with more confidence and the intelligence required to take immediate action.
How to understand and visualize the customer experience within Observability.

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Live Webinar

On Demand

Our Speakers

Greg Leffler

Josh Atwell